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Avaya Aura® Communication Manager Administration

5 Day | Instructor Led

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

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Avaya Aura® Communication Manager Administration

Ideal Candidates for Avaya Aura® Communication Manager Administration Class

Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager

Avaya Aura® Communication Manager Administration Prerequisites

Avaya Aura Communication Manager Fundamentals

What You'll Get in Avaya Aura® Communication Manager Administration

What You'll Learn in Avaya Aura® Communication Manager Administration

Avaya configuration and solutions with Avaya Aura
Hardware components
System duplication and backup options
Types of telephones
Important boards and media modules
Use Avaya Site Administration to manage:
Dial plan and feature access codes
Analog and digital stations
IP stations
Call park, bridged call appearance, and other basic features
COS and COR
Abbreviated dialing
Call forwarding
Call coverage

No Certification Test Available For This Course

No Certification Test Available For This Course

Avaya Aura® Communication Manager Administration Outline

1. Communication Manager System

  • Communication Manager (CM)
  • Hardware
  • Duplication and survivability
  • Interfaces for administration
    • System Management Interface (SMI)
  • License settings in the lab

2. Administration of CM

  • System Access Terminal (SAT) command structure
  • Determine CM software release
  • Capacity limits of license

3. Managing Endpoints

  • Endpoints
  • Adding digital and analog endpoints
  • Adding IP endpoints (H.323 and SIP)

4. Basic Features

  • Feature Access Code (FAC) list
  • Terminal Translation Initialization (TTI)
  • Class of Service (COS)
  • Console permissions
  • Class of Restriction (COR)

5. Enhanced Features

  • Call park
  • Station Lock

6. Group Features

  • Call Pickup

7. Maintenance/Security

  • Alarms and errors
  • Reset Levels
  • Maintenance commands
  • Security

8. System Status and Reports

  • Real-time monitoring
  • Reports

9. System and Session Manager Configuration for SIP Clients

Testimonials

A. Erlich

RITSC, N6C

I just wanted to say your presentation on Social Media Technology and Security was the finest I have ever attended.

Wilder Guerra

US Navy Reserve

This course is definitely an eye opener. With how much social media has taken over, it is important to be fully aware of the capabilities along with all the risks it brings. It is important to get this course because social media is the new norm.

Rebekah Coughlin

MicroTech

The Social Media and Security Training course offered by UKI is a great and beneficial course combining technical training to fully understand TCP IP networking, DNS, and the harms of malware and cross-site scripting; as well as practical training that allowed attendees to play with open source social intelligence gathering solutions. This is the perfect class for those involved in IT security and interested in social media and identity theft.


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