Avaya Aura Messaging Implementation, Administration, and Support

4 Day | Instructor Led

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.

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Avaya Aura Messaging Implementation, Administration, and Support

Ideal Candidates for Avaya Aura Messaging Implementation, Administration, and Support Class

Avaya associates, business partners, and customers who will implement, administer, maintain, and troubleshoot Avaya Aura Messaging

Avaya Aura Messaging Implementation, Administration, and Support Prerequisites

There Are No PreRequisites Defined for this Course

What You'll Get in Avaya Aura Messaging Implementation, Administration, and Support

What You'll Learn in Avaya Aura Messaging Implementation, Administration, and Support

What AAM is and it fits into the Avaya Messaging solution
Key components of an AAM system
Distinguish between Sites and a Topology architecture within AAM
Various redundancy options for AAM
Requirements for an AAM implementation
AAM Sites and Topologies
List the process to install the AAM appliance in a VMware environment
Perform the initial configuration required for AAM
Two User Mailbox license types used on AAM
Perform the initial configuration for an AAM Storage server and Application server
Add AAM test users to verify AAM configurations
Install the Avaya Messaging toolbar for Microsoft Outlook
Methods and accounts used to login to AAM
Identify system-wide parameters on AAM
Key features allowed by AAM when an administrator enables outbound SMTP-based traffic to external
SMTP hosts
Network servers with AAM
Configuration setting associated with AAM class of services
Feature functionalities available for users on AAM
List Application used within AAM
System Broadcast and Info Mailboxes used with AAM
How Caller Applications extend AAM features and services to users
How AAM can be configured with native or external faxing capabilities
Microsoft Exchange, Microsoft Exchange Store, and Microsoft Outlook integration with AAM
Various reports that can be generated from AAM
Monitoring and troubleshooting tools available in AAM
Access and view application server logs
Upgrade and migration options for AAM

No Certification Test Available For This Course

No Certification Test Available For This Course

Avaya Aura Messaging Implementation, Administration, and Support Outline

1. AAM Implementation

  • Implementation Overview
  • System Components
  • Sites and Topology Overview
  • Redundant Message Stores
  • Prerequisite Requirements
  • Sites and Topology Deployment
  • VMware environment Implementation
  • System-Platform Based Implementation
  • Mailbox Licenses

2. AAM Implementation and Administration

  • AAM Server Initial Administration
  • Storage Server Role (Initial Setup)
  • Application Server Role (Initial Setup)
  • Communication Manager Integration
  • Test Users
  • Messaging Toolbar
  • Administration Overview
  • Accessing Avaya Aura Messaging
  • System Parameters
  • Trusted Servers
  • External SMTP Hosts
  • Network Servers
  • Class of Service and Features
  • User Mailboxes
  • Enhanced List Applications
  • System Broadcasts
  • Info Mailbox
  • Caller Applications
  • Fax Support

3. AAM Solutions, Maintenance, and Troubleshooting

  • Microsoft Integration
  • Sites and Topologies (Initial Setup)
  • Reports
  • Monitoring Tools
  • Troubleshooting Tools
  • Logs
  • Application Server Logs
  • Upgrades
  • Migrations


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The Social Media and Security Training course offered by UKI is a great and beneficial course combining technical training to fully understand TCP IP networking, DNS, and the harms of malware and cross-site scripting; as well as practical training that allowed attendees to play with open source social intelligence gathering solutions. This is the perfect class for those involved in IT security and interested in social media and identity theft.

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