Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track

5 Day | Instructor Led

This course is a fast-paced, extensive combination of the Avaya Aura Communication Manager Administration and the Avaya Aura Communication Manager Maintenance and Troubleshooting courses. It is offered as a condensed, five-day fast track version of those two courses.

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Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track

Ideal Candidates for Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Class

Avaya employees, partners, and customers responsible for software configuration of Avaya Communication Manager as well as its maintenance and troubleshooting

Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Prerequisites

There Are No PreRequisites Defined for this Course

What You'll Get in Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track

What You'll Learn in Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track

Perform Communication Manager (CM) administration tasks
Basic features and functions
Create a dial plan
Set up class of service (COS) and class of restrictions (COR)
Administer endpoints
Perform system maintenance
Generate system reports
Troubleshooting and maintenance for Avaya Aura Communication Manager
Maintain Communication Manager firmware, software, and service packs
Manage the backup and restore functions
Diagnose and troubleshoot hardware faults, software alarms, and events

Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Certification

This is a skills-based course designed to give you fundamental working knowledge of the Avaya Aura Communication Manager daily administration and maintenance. It may also be helpful to those on the following certification tracks: Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager and CM Messaging - Embedded Avaya Certified Support Specialist (ACSS) - Avaya Aura® Call Center Elite

Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Outline

Communication Manager Administration


1. CM System/Servers and Platforms

2. Administration of CM

3. Managing Endpoints

4. Basic Features

5. Enhanced Features

6. Group Features

7. Maintenance and Security

8. Back Up and Restore Data Sets

Communication Manager Maintenance and Troubleshooting


1. CM Internal Architecture

2. CM and CMM Locations

3. CM IMS Behavior

4. Call Processing Architecture

5. H.323 and Network Regions

6. CM Trunk Architecture

7. Best Practices on Tech Support

8. CM Common Issues

9. CM Alarms, Events, and Errors

10. Logs

11. Multimedia Network Troubleshooting

12. MultiVLAN Environments

13. Packet Analyzer

14. Survivability Server Troubleshooting Techniques

15. Utility Services and Alternatives

16. CM Server Upgrades and Updates

17. CM Gateways and Module Upgrades

18. IP Phone Upgrades

19. System Platform Backup/Restore

20. CMM Internal Architecture

21. CMM Desktop Messaging

22. CMM Access and Enable

23. CMM Accounts and Privileges

24. CMM Subscribers and Permissions

25. CMM Parameters

26. CMM Automated Attendant

27. CMM Fax and Messaging

28. CMM Reports and Security

29. CMM Backup and Restores

Testimonials

A. Erlich

RITSC, N6C

I just wanted to say your presentation on Social Media Technology and Security was the finest I have ever attended.

Wilder Guerra

US Navy Reserve

This course is definitely an eye opener. With how much social media has taken over, it is important to be fully aware of the capabilities along with all the risks it brings. It is important to get this course because social media is the new norm.

Rebekah Coughlin

MicroTech

The Social Media and Security Training course offered by UKI is a great and beneficial course combining technical training to fully understand TCP IP networking, DNS, and the harms of malware and cross-site scripting; as well as practical training that allowed attendees to play with open source social intelligence gathering solutions. This is the perfect class for those involved in IT security and interested in social media and identity theft.


Top Related Courses

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.



In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.



This course combines the Avaya Aura Communication Manager Administration and the Avaya Aura Call Center Elite Implementation and Configuration courses. It is offered as a condensed, five-day fast track version of those two courses.



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