ITIL® (IT Infrastructure Library) Foundation Course 2011

3 Day | Instructor Led

In this comprehensive course, Ultimate Knowledge in partnership with Bay-O-Wolf Corporation you will prepare for the ITIL® v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced instructors. This course includes handouts and references useful after the class, as well as practices sessions, quizzes, exam strategies, and test taking tips.

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ITIL® (IT Infrastructure Library) Foundation Course 2011

Ideal Candidates for ITIL® Foundation Class

ITIL® (IT Infrastructure Library) Foundation Course 2011 Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

What You'll Get in ITIL® (IT Infrastructure Library) Foundation Course 2011

Industry Expert Instructor
ITIL® approved courseware
UKI student workbook
Expert Level Instruction
Daily Homework Questions (Over 300 Questions)
Daily Quiz Questions (Over 300 Questions)
Handy Reference Charts and Tables
Flash Cards
Course Related Readings (Reinforcement)
Daily Exercises to Reinforce Memory Recall - Cognitive Core

What You'll Learn in ITIL® (IT Infrastructure Library) Foundation Course 2011

ITIL® v3 covers five core disciplines:


Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

ITIL® (IT Infrastructure Library) Foundation Course 2011 Certification

The ITIL® Foundation certification training program provides IT professionals and managers with the essential skills needed to deliver customer-centric, cost-justified, and business-driven IT services. Our ITIL® Foundation Certification Boot Camp helps IT leaders understand ITIL® terminology, processes, and innovations that can change the way they do business.

ITIL® Foundation Outline

Testimonials

A. Erlich

RITSC, N6C

I just wanted to say your presentation on Social Media Technology and Security was the finest I have ever attended.

Wilder Guerra

US Navy Reserve

This course is definitely an eye opener. With how much social media has taken over, it is important to be fully aware of the capabilities along with all the risks it brings. It is important to get this course because social media is the new norm.

Rebekah Coughlin

MicroTech

The Social Media and Security Training course offered by UKI is a great and beneficial course combining technical training to fully understand TCP IP networking, DNS, and the harms of malware and cross-site scripting; as well as practical training that allowed attendees to play with open source social intelligence gathering solutions. This is the perfect class for those involved in IT security and interested in social media and identity theft.


Top Related Courses

In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you'll learn the core disciplines of ITIL best practices.



This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle.



In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.



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