Mentoring & Student Support Process

Pre Class Support
UKI starts the mentoring and education process well before the classroom event. Once the Training Site Manager and the client have scheduled the students for the training event, the students receive a notification email confirming their registration. The email contains a user account and password to access the UKI Student Portal. A critical component of the Compliance Management Framework, the student portal is a customized interface that allows the student to access their individual training schedule as well as maintaining a virtual training jacket for tracking classes, certifications, on-the job training, and continuing education credits. The student then selects the upcoming training event and is taken to the class website. Each UKI class has a corresponding dedicated class website. The student is instructed to take a short 25 to 50 question prerequisite quiz appropriate for the scheduled class. The quiz is graded and all correct and incorrect answers are detailed and links for further study are provided to each student. This helps to ensure all students are entering the classroom with an understanding of the prerequisite knowledge needed to be successful. The dedicated Training Manager reviews the prerequisite quiz results with the client to allow the client to make any adjustments to the roster to ensure that all of the students are properly prepared to benefit from the class.

The class website also provides a digital copy of the in-class courseware so the student can begin reviewing the material prior to the start of the training event. Trial software mentioned and demonstrated in class is available on the class website to allow the students to explore the technology on their own time. Additional resources are also available on the class website along with vendor endorsed study material preparing the students for the certification event, if applicable, at the close of class. The instructor's email address as well as a dedicated Course Subject Matter Expert (SME) are available via the class message board for each student. They may ask questions of the instructor or the Course SME.

During Class Support
During each UKI course, the students are given daily quizzes. At the end of the first day, the students are given their first take home quiz. The quiz is fill-in-the-blank based on their notes and class material. The following day, the students turn in their take home quiz and are given their first multiple choice quiz, similar to the format of a certification exam. While the students are taking their morning quiz, the instructor grades the takehome quiz and posts the results to the class website (viewable by the Training Manager and the Client Manager). The in-class quiz is reviewed and graded and the instructor posts those results by lunch of the same day. This process is repeated throughout the duration of each training event.

The take-home and in-class quizzes provide two things. First they help the instructor identify any student that may be struggling with certain concepts and, if the entire class is troubled by a certain topic, the instructor may re-emphasize that portion of instruction. Second, the real-time access the Training Manager and Client Manager have to the quiz results helps them determine the effectiveness of the class for each student and the student can be contacted to determine an appropriate course of action (evening mentoring, additional homework, etc).

For all certification courses, the instructor may provide 1 to 3 nights of focused instructor led review. This is generally a 2-hour review for the students that request assistance and for those students identified as needing additional assistance.

Post Class Support
Upon completion of the course, the students will have access to the class website, the SME, as well as the instructor for follow-up questions, advice, and comments. In the unlikely event that the student does not successfully pass a corresponding certification exam, each student will be allowed to re-take the class as many times as necessary, at no additional charge, as an audit seat. A Course SME will be assigned as the student's mentor and will review the student's test results. Together they will develop a plan of action that will assist the student in preparing for a re-test by concentrating on areas that need development. This includes customized study guides, worksheets, and sample test questions approved by the professional certifying body.

Our team is completely dedicated to the success of each class. From initial student enrollment through the training event and certification process, we are available to the student. It is our responsibility to ensure the individual student completely comprehends the material and more importantly, feels comfortable using it in their day-to-day operations of supporting the GIG. Our objective is to provide an experienced advisor to the student who provides guidance along each step in the learning process.

We Provide Expert Instruction in the Following Courses:
Certified Information Systems Security Professional (CISSP) Certification Training | CCNA v3.0 - CCNA Routing and Switching Boot Camp Certification Training | REDHAT Linux Essentials - RH033 Certification Training | Fiber Optic Installer Certification Training | CompTIA A+ Certification Training | CompTIA Linux+ Certification Training | Interconnecting Cisco Network Devices Part 1 (ICND1) Certification Training | Interconnecting Cisco Networking Devices, Part 2 (ICND2) Certification Training | Enterprise Wi-Fi Fundamentals (CWTS) Certification Training | Certified Information Security Manager (CISM) Certification Training | Systems Security Certified Practitioner (SSCP) Certification Training | Architecting on AWS Certification Training | UKI Social Media Security Professional (SMSP) - Online Only Certification Training | Certified Ethical Hacker (CEH) Certification Training | ITIL® Foundation Certification Training | Installing and Configuring Windows Server 2012 (M20410) Certification Training | Certified Authorization Professional (CAP) Certification Training | UKI Social Media Engineering & Forensics Professional (SMEFP) Certification Training | RedHat Linux System Administration Foundations Certification Training | CCNP Voice Certification Training | Certified Information Systems Auditor (CISA) Certification Training | CCNA Voice Certification Training | Computer Hacking Forensic Investigator (CHFI) Certification Training | Certified Security Analyst/LPT (ECSA) Certification Training | CISSP - Information Systems Security Engineering Professional (ISSEP) Certification Training | MCITP: Enterprise and Server Administrator Certification Training | MCTS: Windows 7 Desktop Administrator 70-680 Certification Training | UKI Social Media Security Professional (SMSP) Certification Training | CCNP Certification Training | Administering Microsoft Windows Server 2012 (M20411) Certification Training | Implementing Desktop Application Environments (M20416) Certification Training | Configuring Advanced Windows Server 2012 Services (M20412) Certification Training | Designing and Implementing a Server Infrastructure on Windows 2012 (M20413) Certification Training | CCNA Security Certification Training | Certified Wireless Network Administrator Certification Training | UKI Social Media Management & Governance Professional (SMMGP) Certification Training | UKI Social Media Governance Certification Training | Core Solutions of Microsoft Exchange Server 2013 (20341B) Certification Training | TSHOOT - Troubleshooting and Maintaining Cisco IP Networks v2.0 Certification Training | Oracle 12c Database Administration I Certification Training | Oracle 12c Security Administration Certification Training | Core Solutions of Microsoft SharePoint Server 2013 (20331B) Certification Training | CompTIA Project+ Certification Training | Certified Incident Handler (ECIH) Certification Training | CompTIA Security+ SY0-401 Certification Training | UKI Social Media Security Hybrid Training Course Certification Training | Deploying and Managing Windows 10 Using Enterprise Services (20697-2B) Certification Training | Implementing an Advanced Server Infrastructure (M20414) Certification Training | MCSA: Windows Server 2012 Boot Camp Certification Training | Advanced Solutions of Microsoft SharePoint Server 2013 (20332B) Certification Training | Server Virtualization with Windows Server Hyper-V and System Center (20409B) Certification Training | Planning and Deploying System Center 2012 Configuration Manager (10748C) Certification Training | FireEye Enterprise Incident Response with MIR Certification Training | Security Operations on AWS Certification Training | Advanced VMware vSphere Design, Optimize, & Manage Certification Training | Project Management Professional (PMP) Certification Training | Avaya Aura® Communication Manager Administration Certification Training | CompTIA Advanced Security Practitioner (CASP) CAS 002 Certification Training | Implementing Cisco IOS Network Security 3.0 (IINS) Certification Training | Quick SharePoint 2013 Maintenance for the Part-Time Administrator Certification Training | CompTIA Network+ (N10-006) Certification Training | Security Design and Solutions, Network Security Design, Conduct a Security Assessment and Host Security Certification Training | Cyber Vanguard Series-Cyber Strike Certification Training | Cyber Vanguard Series- Enterprise Guardian Certification Training | CompTIA Cloud+ Certification Training | ITIL ® Service Strategy Certification Training | CISSP - Information Systems Security Architecture Professional (ISSAP) Certification Training | Certified Cloud Security Professional (CCSP) Certification Training | Cyber Vanguard Series- Cyber Storm Assault Tactics Certification Training | Risk Management Framework for DoD - Fundamentals Certification Training | SharePoint 2013 Site Collection and Site Administration (55033A) Certification Training | Programming in HTML5 with JavaScript and CSS3 Certification Training | Risk Management Framework for DoD - Deep Dive Certification Training | Developing Websites Using IBM Web Content Manager 8.5 Certification Training | FireEye Advanced MIR Certification Training | Splunk 6 Knowledge Objects Certification Training | Advanced Dashboards and Visualizations Certification Training | ITIL® Service Lifecycle: Service Design Certification Training | ITIL® Service Lifecycle: Service Transition Certification Training | Splunk Cloud Administration Certification Training | Oracle 12c Database Administration II Certification Training | Oracle 12c Advanced SQL Certification Training | Troubleshooting TCP/IP Networks with Wireshark Certification Training | VMware Horizon 7: Install, Configure, Manage v7 Certification Training | CompTIA Cybersecurity Analyst (CSA+) Certification Training | CISSP - Information Systems Security Management Professional (ISSMP) Certification Training | AWS Technical Essentials Certification Training | Big Data on AWS Certification Training | FireEye Forensics Fundamentals Certification Training | Oracle 12c Foundations: SQL & SQL*PLUS Certification Training | Avaya Aura Messaging Implementation, Administration, and Support Certification Training | Migrating to AWS Certification Training | Avaya Aura® Communication Manager Administration and Call Center Elite Fast Track Certification Training | Data Warehousing on AWS Certification Training | Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Certification Training | Avaya Aura® Session Manager and System Manager Implementation (R6.3) Certification Training | Red Hat System Administration II (RH134) Certification Training | Red Hat System Administration III (RH254) Certification Training | Red Hat System Administration I (RH124) Certification Training | IBM Cognos Framework Manager: Design Metadata Models (v11.0) Certification Training | IBM Cognos Framework Manager: Design Metadata Models (V10.2) Certification Training | ITIL® Service Lifecycle: Service Operation Certification Training | ITIL® Service Lifecycle: Continual Service Improvement Certification Training | ITIL® Expert Qualification: Managing Across the Lifecycle Certification Training | VMware vSphere: Install, Configure, Manage V6.5 Certification Training | ROUTE - Implementing Cisco IP Routing v2.0 Certification Training | IBM InfoSphere DataStage Essentials (v11.5) Certification Training | Power Systems for AIX - Virtualization I: Implementing Virtualization Certification Training | WebSphere Application Server V8.5.5 Administration Certification Training | Enterprise Wi-Fi Security (CWSP) Certification Training | SWITCH - Implementing Cisco IP Switched Networks v2.0 Certification Training | Advanced Solutions of Microsoft Exchange Server 2013 (20342B) Certification Training | Installing and Configuring Windows 10 (20697-1B) Certification Training | VMware vSphere: Optimize and Scale v6.5 Certification Training | VMware vRealize Automation: Install, Configure, Manage v7.0 Certification Training |
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